Privacy notice: They state that all servers located outside of the EU will be treated with at least the level of privacy afforded by the European General Data Protection Regulation or higher, never lower. They also go into their refund policy, which states you must make your request in writing within three days of paying. Terms of service: Their terms of service spend a good deal of time talking about how they comply with all privacy regulations granted under the European General Data Protection Regulation. The information is shown simply in a diagram form to understand at a glance, with the numbers which back it up displayed as well for deeper analysis. Bandwidth allocation: They openly show the bandwidth available and being used for every server they operate. These are bold claims which show their dedication to privacy. They also claim that it is impossible for anyone, even your ISP, to ascertain your traffic type or protocol. With their focus firmly on privacy, you be sure that they do indeed have a no-logging policy on all traffic. It has a very ‘Windows 95’ feel to it, and they need to start upgrading customer-facing points like this in order to be taken seriously. Their support window to contact them via email is embarrassingly ancient: This is likely due to the fact that they keep all support in-house, and whoever answers is whoever is available, which can be seen as a positive if you’re paranoid about third-party involvement. Not that the answers weren’t accurate, they just felt impersonal. We tested them via email and their fastest response time was 5 hours, and you could tell that it wasn’t a person versed in the nuances of talking to strangers. 
Neither is particularly effective for customer support.Ĭustomer support speed is not a strength of AirVPN. Social media: They are active on Twitter and Facebook, and typically reply within a day or so.This can be helpful when you’re having an issue with a server you want to connect to and confirm if it’s down or not. Status: This tab on their website shows how well all of their servers are performing, and shows their load.It feels like a throwaway as it’s even set up like a forum rather than a true FAQ section. FAQ: Their limited FAQ section exists just to be a tab someone could click on, and should be integrated into the Forums section.
#Airvpn reddit full
Both forums are full of answers to questions you may have. Forums: This is divided into a forum which AirVPN uses for FAQs and guides, and a separate forum for users to post questions.They have no live chat support, as almost all of the top providers do, and getting answers via email can take hours. With AirVPN, you definitely see the limit to their service as they do not have the most responsive customer support team. What really sets high-quality service providers apart from average providers is customer support.
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